The use of AI in organizations has evolved significantly over the decades, from early expert systems in the 1980s to the rise of machine learning and big data in the 2010s. AI became integral to various business processes, improving efficiency and driving innovation. The introduction of OpenAI's ChatGPT in 2022 marked a transformative moment. ChatGPT and other advanced natural language processing capabilities revolutionized customer service, content creation, internal communication, and decision support. It democratized many organizational processes by making sophisticated tools accessible to smaller enterprises and employees, fostering innovation, and enhancing productivity.
