Organizations have become increasingly open to inviting employees to participate in shaping change. Whether introducing AI, redesigning operating models for adaptability, or reorganizing teams, many companies recognize the value of involving the people who understand how work gets done. And for good reason. Employees bring operational knowledge, challenge assumptions, identify obstacles, and contribute ideas that may otherwise never reach decision-makers. Their involvement can strengthen commitment and produce solutions that better reflect business realities.
However, there is an underlying paradox.
